Seller Policy
As a Seller, you are central to providing each of your Buyers with a safe and trustworthy experience on Future Reference. This policy is designed to outline a Seller’s rights and responsibilities and is a part of Future Reference’s Terms of Service.
Sellers are responsible for reviewing and abiding by these rules as well as any applicable local laws. Violating this policy may result in restrictions to your account, up to and including termination, and may be made at the sole discretion of Future Reference.
Seller fee policy
All fees are simple and straightforward. It is free to list an item for sale on Future Reference.
After your item sells, we deduct a small fee from the final order price. For sales under $15, the fee is a flat rate of $3. For sales above $15 and above, the fee is 20% and you keep 80%. What you get:
Tools to sell including:
- Automated digital wardrobe to track your closet.
- Fast track listing with our closet features and tools.
- Pricing tools that allow you to easily set and negotiate your price with customers.
- Closet management tools like My Archive & Closet Insights to help you proactively manage your listings.
- Comments and offers that enable you to engage customers.
- Receipt verification for any item added to your closet and relevant listing.
- Customer support and Future Reference Experience Guarantee buyer protection.
Shipping services
- Free shipping labels sent directly to your inbox
Ways to get paid
- Fast and secure pay out through Stripe Direct Deposit.
Please note, your estimated earnings are based on the listing price and actual earnings will vary based on the final order price, Seller discounts, and any other applicable taxes.
*Please note, exclusions may apply for overweight and multi-label shipments. For more details, please see our Shipping Policy.
What Can Be Sold On Future Reference
Future Reference’s marketplace welcomes the sale of most types of new and pre-owned fashion, including clothing, shoes, bags, and accessories. For the safety of our users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Future Reference. We reserve the right to remove items and content under this policy, or any other Future Reference policies and Terms of Service, at our sole discretion.
If you sell items on Future Reference, you have a critical role in preventing illegal and potentially unsafe items from appearing in our marketplace, so please be sure your items are allowed to be sold before adding them to your closet. If you list prohibited items or otherwise include them as part of any transaction or shipment, Future Reference may remove them, and you may be subject to temporary or permanent account restrictions.
Any sales involving prohibited items may be canceled and Future Reference reserves the right to withhold payment. Future Reference also reserves the right to dispose or destroy any prohibited items that are sent to our support team for review..
If you’re not sure which laws may apply to you, you may wish to seek advice from a qualified professional.
If you see an item for sale on Future Reference that you believe may be in violation of this policy, please report it to us using the Feedback option in the app.. We will look into it and take any necessary actions.
1. Restricted Items
Restricted items include those that are generally allowed but must meet certain conditions in order to be considered in compliance with Future Reference’s policies.
Socks and Underwear: For health and hygiene reasons, used socks and underwear may not be sold on Future Reference. New undergarments with tags attached are allowed to be sold in clean, unstained, and unused condition. Pre-owned bras and swimwear are allowed. Do not use any fetishizing language or imagery in your listing.
Makeup and Personal Care Products: Makeup accessories may be sold, but makeup and personal care products, especially those that are open, may not be sold.
2. Prohibited Items
Prohibited items are not allowed to be sold on Future Reference, no matter how they are presented. Users who attempt to buy or sell prohibited or otherwise illegal items risk immediate and permanent suspension from Future Reference, and other enforcement actions, such as withholding payments or funds.
Unsupported content
Please do not list items outside of qualifying fashion clothing and accessories. Items outside of these categories are not allowed on Future Reference, even if not explicitly restricted or prohibited in this Prohibited Items Policy. These are detailed below.
Mystery Boxes
“Mystery boxes,” “mystery listings,” or any grab-bag style bundles are not allowed.
Electronics
Electronics are not permitted.
Counterfeit and Infringing Products
Counterfeit products are illegal to buy and sell, and strictly prohibited on Future Reference. Often referred to as “replicas,” counterfeit items may include fakes, knockoffs, bootlegs, and otherwise illegally replicated goods.
Examples of prohibited counterfeit items include but are not limited to:
- Branded handbags, sneakers, and sports jerseys that were not produced by a licensed manufacturer, like a purse bearing the Chanel name or logo that was not made by Chanel;
- Altered products made by embellishing, upcycling, or repurposing all or portions of trademarked and authentic branded items to change the form or function of the original item without the rights owner or brand’s permission, such as using material from a luxury bag to make a necklace or keychain; and/or
- Pirated or unauthorized recordings of digital media, like movies and TV shows.
See our Experience Guarantee for more information.
Be careful not to present your items in a way that may infringe on the intellectual property rights of others or mislead buyers about who made the product. Do not use descriptors like "inspired by" followed by a brand name, like “inspired by Chanel.” Buyers and brands may interpret this as if your item is an unauthorized copy, even if you may not intend it that way.
Make sure that you have the rights to sell any items you list on Future Reference. Do not upload any images that you didn't take, that are of other people without their permission, or that you do not have the rights to use. Future Reference will promptly process and investigate notices of alleged infringement. See our Terms of Service for more information.
Nudity and Explicit Content
In order to maintain a welcoming community, sexually explicit items and content featuring nudity are not allowed on Future Reference. We define nudity as realistic female toplessness and perceptible genitalia (of any gender), including minimal coverage by sheer or very tight fabric.
Hateful and Violent Content
Everyone who uses Future Reference deserves to feel safe and welcome in our community. We do not allow content that inherently expresses, encourages, or glorifies hate or violence towards individuals or groups based on race, ethnicity, immigration status, national origin, religion, gender, gender identity, sexual orientation, disability, weight or size.
Prohibited hateful and violent content includes but is not limited to:
- Hateful speech and symbols;
- Harmful stereotypes and demeaning depictions of protected groups;
- Condoning the views or activities of hateful or violent groups or individuals;
- Threatening or inciting violence towards others; and/or
- Promoting self harm or suicide.
Dangerous Items
Certain types of items may present an outsized risk of harm if produced, maintained, or used improperly. Oftentimes there are shipping restrictions and, in many cases, government regulations that apply to these products, so for the welfare of Future Reference buyers and sellers, items that may pose a hazard to health or safety are not allowed.
Be sure to check with your shipping carrier and government resources to learn what restrictions may apply to you. If you are not sure, you may wish to consult with a qualified expert in your area.
Shipping Resources:
Food, Drugs, and Drug Paraphernalia
Future Reference is not the place to sell anything meant to be eaten or otherwise consumed by humans or animals. Do not list anything meant to be consumed including raw food ingredients, packaged food products, beverages, baby formula, and nutritional supplements.
You are not allowed to sell illegal drugs on Future Reference, but we also prohibit over-the-counter drugs, prescription drugs, alcohol, tobacco, and drug-related paraphernalia that is meant for making, using, or concealing drugs.
Hazardous Materials
Future Reference prohibits hazardous materials, including but not limited to:
- Aerosols and ozone-depleting substances;
- Fuels, combustibles, and explosive precursors;
- Carcinogens, poisons, and pesticides;
- Radioactive materials; and/or
- Toxic plant materials.
Knives and Weapons
Knives and weapons are not allowed on Future Reference. Weapons accessories, parts, and designs are also not allowed, nor are realistic toy and replica weapons.
Medical Devices and Prescription Items
Classified medical devices and prescription items are not allowed. Please do not list anything meant to be used to prevent, diagnose, or treat a medical condition. Common examples include body wraps, contact lenses, and breast pumps. Medical devices are prohibited regardless of whether they do or don’t require a prescription. If you are not sure whether your item is considered a medical device, you may wish to consult the FDA Product Classification Database or a similar resource from your local authority.
Plant and Animal Products
Plants and Seeds
Future Reference does not allow the sale of living or viable plants and seeds.
Animals
Do not sell live animals, eggs, or any product derived from domestic cats and dogs or endangered animal species, regardless of when it was made. Trade of animal species listed in Appendix I of the Convention on International Trade in Endangered Species (CITES) is prohibited internationally.
Some examples of prohibited animal products to refrain from listing on Future Reference include but are not limited to:
- Elephant and mammoth ivory; commonly found in netsuke and okimono figurines, billiard balls, game pieces, and many kinds of jewelry;
- Marine turtle shell; commonly found in bracelets, hair clips, and glasses;
- Pangolin leather belts and boots, commonly misidentified as anteater; and/or
- Cheetah, jaguar, leopard, lion, ocelot, and tiger fur, claws, and teeth; commonly found in coats and jewelry.
For a full list of prohibited species and commonly related products, see the Coalition to End Wildlife Trafficking Online.
5. Deceptive Content
Impersonation Items
Equipment and accessories that may enable someone to impersonate trusted figures such as current active police, military, airport, or emergency personnel are prohibited. This includes without limitation realistic-looking uniforms, badges, documents and credentials.
Medical Status Items
Medical documents, badges, and other potentially deceitful medical items are not allowed. This includes without limitation medical test results, vaccination status cards, and items designating service animals.
Misrepresented American Indian and Alaska Native Arts and Crafts
The Indian Arts and Crafts Act is a truth-in-advertising law that prohibits misrepresentation in the marketing of American Indian art and craft products within the United States. It is illegal to offer or sell any art or craft product in a manner that falsely suggests it is the product of Native American, American Indian, or Alaska Native tribes or organizations.
Stolen Items
Stolen merchandise cannot be listed or sold on Future Reference as it violates state, federal, and international law. Future Reference will cooperate with law enforcement to assist with the investigation of allegedly stolen goods, including sharing data in accordance with our Privacy Policy. If you believe an item has been stolen, please reach out to support@futurereference.xyz
Listing Descriptions and Pricing
Sellers must describe items truthfully, accurately, and completely. This includes creating informative listing descriptions that include your original photos of the items and details such as the condition and any flaws or unique features. The item for sale should be clearly represented in the main photo. Avoid any photo editing techniques that may make it difficult for Buyers to accurately assess the condition of the item, such as collages or heavy special effects.
Sellers must have possession of, and ship, the actual item described in the listing. Sellers may not list a promise for a future item, or ship a “placeholder” note or item indicating the actual listed item will arrive at a future date.
Sellers must promptly answer questions and requests for additional information. Please note that images as well as descriptions provided in comments may be reviewed and considered by Future Reference staff in the event of a dispute.
Sellers may price items as desired, but price gouging is strictly prohibited. Future Reference encourages Sellers to view similar items, provided to sellers when possible, to determine a realistic listing price likely to result in a sale. Once a Buyer accepts a listed price, a binding transaction exists and Sellers are required to provide the item(s) to a Buyer at that price. Sellers must also fulfill any and all additional requirements as detailed in this Seller Policy and our Terms. Once you accept a Buyer’s offer, a binding transaction also exists.
Order Fulfillment
Once a Buyer accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you must fulfill the sale. Sellers must use Future Reference’s provided shipping labels when fulfilling orders.
Shipping Policy
Future Reference will provide the Seller with one (1) prepaid shipping label (“Label”) that supports shipments up to five pounds (5 lbs), to send the Item (or Items in the case of a Bundle order) to the Buyer. Future Reference reserves the right to discontinue providing Labels to any or all Users at any time and for any reason.
Title to the Item transfers to Buyer upon shipment.
User Responsibilities
Buyers must pay for any shipping fees as described in our seller fee policy, Buyer Policy, or as otherwise described in this Shipping Policy.
Seller will be fully responsible for contents of shipment and must comply with the Future Reference Terms of Service, including Prohibited Items Policy and terms and conditions of the shipping carrier.
Seller must ship the Item(s) to the Buyer within seven (7) days from the date the order was purchased (as verified by an active shipping carrier scan). If Seller does not ship the Item(s) within this timeframe, Buyer can cancel the order, and Future Reference will notify the Seller not to proceed with shipment.
Buyers and Sellers must maintain an accurate and up to date ship to / ship from address with Future Reference. Future Reference reserves the right to charge a User additional fees if a User does not meet any of these obligations.
Users are prohibited from using Label for any purpose other than shipping the purchased item(s) to the buyer. This includes, without limitation, altering Label from its original form or duplicate use of the same Label.
For any avoidance of a doubt, User is responsible to ship in compliance with USPS Publication 52 - Hazardous, Restricted, and Perishable Mail.
Shipping Issues
All Labels are prepaid through Future Reference’s account with its shipping provider. Users are encouraged to report any pre-shipment (defined as Label has been created but no acceptance scan is present as determined by the carrier tracking information) or in-transit (defined as acceptance scan is present but there is no delivery scan as determined by the carrier tracking information) issues encountered to Future Reference for review.
Buyer must report any post-delivery (defined as delivery scan is present as determined by the carrier tracking information) issues (including, but not limited to Unable to locate shipment, Undisclosed damage, Incorrect or missing item, Item not as described, Item is not authentic) to Future Reference within three (3) days after the date of delivery scan. Once Buyer confirms receipt and acceptance of Item(s) (acceptance can occur either by Buyer affirmatively notifying Future Reference or by taking no action within three (3) days of the date of delivery), Future Reference will credit Seller’s account with amount equal to purchase price, excluding taxes, Future Reference’s commission, and any applicable fees (the “Funds”) set forth in our seller fee policy.
Future Reference is not liable for damages due to improper or inadequate packaging by Seller.
Please note, we cannot guarantee shipping times or choice of carriers. While most Future Reference carriers offer shipping with an estimated transit time of 3 days, Future Reference is not responsible for carrier delays, which may be caused by a number of factors, such as weather.
Overweight Items
The Standard prepaid shipping label supports a total shipment weight of up to 5 lbs, which includes the weight of the box and any packaging materials. Upgraded or additional label fees for shipments over 5 lbs, up to 10lbs must be purchased by the Seller (which may be accessed through the Accounts Tab in the Future Reference platform). Ten pounds (10 lbs) is the maximum shipment weight for any one (1) order. For exceptions, Sellers must contact support@futurereference.xyz. Future Reference reserves the right to charge Sellers for not upgrading labels or for any shipments over 10 lbs plus any applicable fees and fines.
Future Reference reserves the right to refuse packages over 5 lbs without an upgraded label and any packages over 10 lbs and will not reimburse additional postage paid for packages that exceed 10 lbs.
Oversized Items
As part of shipping carrier policy, the maximum combined length and girth of any box used must be no greater than 108," Future Reference reserves the right to charge Sellers for not complying.
